MB2-632 dumps

MB2-632 Exam
Applications in Microsoft Dynamics CRM 4.0
Exam Number/Code : MB2-632
Exam Name : Applications in Microsoft Dynamics CRM 4.0
Questions and Answers : 50 Q&As
Update Time: 2010-01-25
Price: $ 89.00

Microsoft Dynamics CRM Concepts (34 percent)
Understanding Microsoft Dynamics Software
Multi-Lingual User Interface and Multi-Currency
Customer-Centered View
Using Microsoft Dynamics CRM for Microsoft Office Outlook
 
• Sales (18 percent)
Microsoft Dynamics CRM Sales Concepts
Opportunity Management
Managing Leads
Sales Order Processing
• Marketing (16 percent)
Planning and Creating Marketing Campaigns
Managing Marketing Campaigns
• Service Management (18 percent)
Managing Contracts
Managing Cases
Creating a Knowledge Base
Managing Service Queues
• Service Scheduling (14 percent)
Understanding the Service Scheduling Life Cycle
Scheduling Services
Maintaining Users and Resources
 
E-Learning courses for Microsoft Business Solutions exam
• Collection 8913: Applications in Microsoft Dynamics CRM 4.0
Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
• Course 8913: Applications in Microsoft Dynamics CRM 4.0
Classroom training for this exam
• Course 8913: Microsoft Dynamics CRM 4.0 Applications
Supplemental learning resources
• Sales Management, Marketing Automation, Service Management, Service Scheduling online manuals, and tutorials in online Help in the Microsoft Dynamics CRM product.
 
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